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Benefits

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The TIER 4 Advantage

With the rapidly changing landscape of new telecommunications products, it is imperative to have a workforce with foundational knowledge about Industry Standards, not just a specific manufacturer's products. With test preparation and study for BICSI (The Industry Leader) materials we help to harness this knowledge to:

  • Establish a baseline mastery of skills.
  • Prepare for product-specific training.
  • Maximize individual productivity.
  • Decrease labor costs and increase profitability.
  • Improve scheduling efficiencies.
  • Achieve higher levels of customer satisfaction.

For telecommunications manufacturers, channel partners and resellers, consultants, certified installers and contractors the  TIER 4 Preparation classes can benefit you, your workforce and your financial bottom line in a variety of ways:

  • Build a confident, efficient and productive workforce – TIER 4 students have the breadth and depth of Industry Standards and knowledge to serve your customer needs quickly and efficiently, without repetitive peer assistance and support. Having knowledgeable employees can drastically reduce project and work order delays, keeping customers happy and allowing business to grow.
  • Improve customer service and retention – A TIER 4 Student has the knowledge and tools necessary to accomplish a particular task correctly on the first request. This ability to properly address a customer's request in a timely manner without extensive service time increases the likelihood of the customer having a positive experience. Reliable BICSI credentialed employees will help strengthen customers' bonds, which will lead to a high customer retention rate and valuable business referrals.
  • Stay ahead of your competitors – As with all technology-based industries, innovative and emerging products will continually enter the marketplace. Those companies whose workers are well-trained and understand how the technologies work together will be one step ahead of the competition. TIER 4 covers these emerging communications technologies and keeps your workforce at the forefront of this dynamic field.

 

 

 



TIER 4 TRAINING
A division of BEI Construction, Inc.
info@tier4training.net